Thank you for shopping at Stellar Lunia! We hope you are delighted with your purchase. If for any reason you are not completely satisfied, please review our refund policy below to understand how we can assist you.
Order Cancellations
- Orders can be cancelled if they have not yet been shipped. To cancel your order, please contact us as soon as possible at support@stellarlunia.com with your order number.
Returns
If you are not satisfied with your purchase, you may return the item(s) within 15 days of receiving the product(s).
Conditions for Returns:
- Products must be in their original, unused, and re-sellable condition, unless the product is defective.
- Items must be returned in their original packaging, with all tags and labels attached.
- We do not accept returns for items that have been used, altered, or damaged (except for defects).
Return Shipping Fees:
- A return shipping fee of C$8 will be applied for returns within Canada.
- A return shipping fee of C$15 will be applied for returns from the United States.
How to Initiate a Return
To initiate a return, please email us at support@stellarlunia.com with the following information:
- Your order number
- The product(s) you wish to return
- The reason for your return
Once we receive your return request, we will provide you with further instructions on how to proceed with your return.
Refunds
- Refunds will be processed once the returned item(s) have been received and inspected.
- Please allow 5-10 business days for the refund to be credited to your original payment method.
Exchanges
We currently do not offer exchanges. If you wish to exchange a product, we recommend returning the original item and placing a new order.
Additional Information
- Original shipping fees are non-refundable.
- Stellar Lunia reserves the right to deny returns or refunds if the items do not meet our return policy requirements.
If you have any questions or need further assistance, please do not hesitate to contact us at support@stellarlunia.com.
Thank you for shopping with Stellar Lunia!